Account & data deletion

How to request account deletion

1. Email hello@useplanb.io with the subject PlanB account deletion request.
2. Include your PlanB store code and username. Do not send your password.
3. We may ask for additional information to verify that you are authorized to request deletion of the account.
4. After verification, PlanB will process the deletion request and confirm when it has been completed.

If your PlanB account is provided by your employer or another organization, that organization may also need to confirm the request because it controls access to its PlanB store and business records.

Request deletion of specific data

You may request deletion of specific personal data associated with your PlanB account without deleting the account itself.

1. Email hello@useplanb.io with the subject PlanB data deletion request.
2. Include your PlanB store code and username, and describe the personal data you want deleted. Do not send your password.
3. We may verify your identity and authority to make the request before processing it.
4. We will delete the requested personal data where it is not required for the service or subject to a legitimate business, legal, security, fraud-prevention, accounting, contractual, or audit retention requirement.

Data deleted with your account

Once a verified deletion request is approved, PlanB will delete or deactivate the account and remove personal account data that is no longer required, including as applicable:

• your PlanB username and authentication credentials;
• active login sessions and account access;
• device associations and push-notification targeting linked to the account; and
• other personal account information that exists solely to provide your individual PlanB access.

Data that may be retained

Deleting a PlanB user account or requesting deletion of specific personal data does not necessarily delete business records that belong to the organization using PlanB. Some information may be retained where necessary for legitimate business, legal, security, fraud-prevention, accounting, contractual, or audit purposes.

This can include operational records such as orders, returns, fulfillment history, customer-service records, and audit or security records where those records must remain part of the organization's business history or are otherwise required to be retained.

Where retained records do not need to remain linked to the user, PlanB may remove, anonymize, or otherwise minimize the user attribution where appropriate. Retained information is kept only for as long as the applicable purpose or legal or contractual requirement continues.

Processing time

We aim to complete verified account- or data-deletion requests within 30 days. A request may take longer where additional verification is required or where applicable law permits or requires a longer period. We will communicate with you if that applies.

Questions

For questions about account deletion, data deletion, or privacy, contact PlanB at hello@useplanb.io. You can also review our Privacy Policy.