Privacy Policy

1. About PlanB and this policy

PlanB provides intelligent business systems that help businesses manage operations such as customer conversations, orders, products, fulfillment, returns, staff workflows, notifications, and management activity. This policy applies to PlanB services made available through useplanb.io, the PlanB Android application, and related PlanB-operated services.

2. Information we process

Depending on the features used by you or your organization, PlanB may process:

• Account and access information, such as store code, username, role, authentication session information, and account status.
• Business and operational data, such as products, product media, orders, returns, fulfillment records, pricing, offers, inventory-related information, and staff actions.
• Customer information entered or received through a connected business channel, such as customer name, phone number, delivery details, messages, and order history.
• Communications data, including customer conversations and related message metadata when a business connects supported communications channels.
• Media, such as product, outfit, order, return, or customer-supplied images, video, or audio when those features are used.
• Device and technical information, such as application version, authenticated device identifiers, push-notification tokens, network state, and diagnostic or security-related information.
• Website inquiry information that you choose to submit, such as your name, work email, company, and the details of your request.

3. How we use information

We use information as necessary to provide, secure, operate, support, and improve PlanB services, including to:

• authenticate users and enforce store- and role-based access;
• provide business-management and operational functionality;
• process orders, returns, fulfillment, customer conversations, and related workflows;
• send service, security, and operational notifications;
• provide AI-assisted workflows where enabled by the relevant business;
• protect PlanB against misuse, unauthorized access, fraud, and security incidents;
• diagnose errors and maintain service reliability; and
• respond to support, sales, privacy, or other inquiries.

4. Business customer data

When PlanB processes customer, employee, or operational information on behalf of a business customer, that business determines the purposes for which that information is used. PlanB processes the information to provide the services requested by the business and according to the applicable service arrangement.

If you are a customer or employee of a business that uses PlanB and have a question about information that business holds about you, you should normally contact that business first.

5. Service providers and sharing

PlanB uses service providers and technology partners to operate its services. Depending on the features enabled, these may support cloud infrastructure and databases, communications and messaging, push notifications, media processing, AI-assisted processing, monitoring, and other operational functions.

These providers may process information only as necessary to perform services for PlanB or the relevant business customer and subject to applicable contractual and legal safeguards.

We may also disclose information when required by law, when necessary to protect the rights, safety, or security of PlanB or others, or as part of a corporate transaction subject to appropriate safeguards.

PlanB does not sell personal information.

6. AI-assisted processing

Some PlanB features may use artificial intelligence to assist with business workflows, for example understanding or preparing responses to customer communications, processing media, or supporting operational tasks. When AI-assisted features are enabled, information necessary for that feature may be processed by PlanB and relevant service providers. PlanB designs these workflows so that access remains tied to the relevant business context and authorized operation.

7. Data retention

We retain information for as long as reasonably necessary to provide the service, satisfy legitimate operational and security requirements, meet contractual obligations, resolve disputes, and comply with applicable law. Retention periods vary depending on the type of information, the feature involved, and the requirements or configuration of the relevant business customer.

8. Security

PlanB uses technical and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, or loss. These safeguards include authentication, store isolation, role-based permissions, session and device controls, and other security measures appropriate to the service.

No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your choices and privacy rights

Depending on where you live and the applicable law, you may have rights regarding your personal information, which can include rights to request access, correction, deletion, restriction, portability, or to object to certain processing.

You may request deletion of your PlanB account and associated personal account data, or request deletion of specific personal data without deleting your account. Instructions are available on our Account & Data Deletion page.

Where PlanB processes information on behalf of a business customer, that business may be responsible for responding to your request. You can also contact PlanB using the details below and we will assist as appropriate.

10. Children

The PlanB management application and business services are intended for business users and are not directed to children.

11. International processing

PlanB and its service providers may process information in countries other than the country in which it was originally collected. Where required by applicable law, we use appropriate measures designed to protect information transferred internationally.

12. Changes to this policy

We may update this Privacy Policy as our services evolve or legal requirements change. When we make changes, we will update the effective date shown at the top of this page. Material changes may also be communicated through appropriate service channels when required.

13. Contact us

For privacy questions, requests, or concerns, contact PlanB: